Get the help you need

How do I make an expat travel insurance claim?

Claiming on your Expat Travel Insurance is straight-forward and we like to try and make it as stress-free as possible for you.

After all, having something go wrong on your holiday is bad enough without worrying about your claim.

It’s important to contact us as soon as possible about your claim. This can help put your mind at ease to check you’re covered and to confirm the information you’ll need to provide us with. To process your claim, we’ll ask for supporting information from you – such as receipts and other documents. This information will vary depending on the type of claim you are making.

If you need to make a claim on your insurance, please start by checking your Validation Certificate to confirm your policy number. We’ll need this information to check your policy and begin to process your claim.

Contact Claims

Call our Expat Travel Insurance Claims team on: +44 1403 289 162

Amendments & Upgrades

At we recognise that your personal circumstances may alter after the purchase of your insurance. It is possible to amend certain sections of this policy; however an additional charge may apply. Please notify our customer services team on +34 952 010 024