Telephone Hours (UK Time)
- Mon - Fri: 8:30am - 8pm
- Sat: 9am - 5:30pm
- Sun: 10am - 4pm
Get in touch
– Monday to Friday: 8:30am – 8pm
– Saturday: 9am – 5:30pm
– Sunday: 10am – 4pm
(UK time)
– Monday to Friday: 8:30am – 8pm
– Saturday: 9am – 5:30pm
– Sunday: 10am – 4pm
(UK time)
24/7
Outside UK: +44 1403 289 161
Within the USA and Canada:
+1 833 780 0661
By email or post
Britannia House,
3-5 Rushmills Business Park,
Bedford Road,
Northampton,
NN4 7YB
Complaints
For complaints regarding the policy sale and service
Please email us at complaints or call us on +34 952 010 024
or write to us at:
Customer Services Manager,
Staysure Expat,
Britannia House,
3-5 Rushmills Business Park,
Bedford Road,
Northampton, NN4 7YB.
For complaints regarding your claim
We will do everything possible to ensure that you receive a high standard of service. If you are not satisfied with the service received please forward details of your complaint to:
For Portugal
Customer Services Department
ERGO Seguros de Viaje
Consiglieri Park Estrada Consiglieri Pedroso,
nº 71 – Edifício D – 2º Dtº, Queluz de Baixo
2730-055 Barcarena
Email: [email protected]
For Spain
Customer Services Department
ERGO Seguros de Viaje
Av. Isla Graciosa, 1
28703 San Sebastián de los Reyes
(Madrid), España
Email: [email protected]
For France
Customer Services Department
ERGO Seguros de Viaje
Av. Isla Graciosa, 1
28703 San Sebastián de los Reyes
(Madrid), España
Email: [email protected]
Claims
If you need to make a claim, we'll make it as easy and stress-free as possible.
View claims information