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Department
Opening times
Telephone
Insurance Sales

Monday to Friday: 8:30am – 8pm
Saturday: 8:30am – 6pm
Sunday: 10am – 4pm
(UK time)

+34 952 010 057

Customer Services

Monday to Saturday: 8:30am to 6pm
(UK time)

+34 952 010 024

Emergency & Repatriation Assistance

24/7

Outside UK: +44 1403 289 161
Within the USA and Canada:
+1 833 780 0661

By email or post

By email (response within 48 hours)
By post

Britannia House,
3-5 Rushmills Business Park,
Bedford Road,
Northampton,
NN4 7YB

Complaints

For complaints regarding the policy sale and service

Please email us at complaints@staysure.com or call us on +34 952 010 024

or write to us at:

Customer Services Manager,
Staysure Expat,
Britannia House,
3-5 Rushmills Business Park,
Bedford Road,
Northampton, NN4 7YB.

For complaints regarding your claim

We will do everything possible to ensure that you receive a high standard of service. If you are not satisfied with the service received please forward details of your complaint to:

For Portugal

Customer Services Department
ERGO Seguros de Viaje
Consiglieri Park Estrada Consiglieri Pedroso,
nº 71 – Edifício D – 2º Dtº, Queluz de Baixo
2730-055 Barcarena

Email: sac.pt@ergo-segurosdeviagem.pt

For Spain

Customer Services Department
ERGO Seguros de Viaje
Av. Isla Graciosa, 1
28703 San Sebastián de los Reyes
(Madrid), España

Email: sac@ergo-segurosdeviaje.es

For France

Customer Services Department
ERGO Seguros de Viaje
Av. Isla Graciosa, 1
28703 San Sebastián de los Reyes
(Madrid), España

Email: sac@ergo-assurancevoyage.fr

Related Documents
Policy Documents Key Facts
Claims

Whenever you need us, our 24/7 claims team is here for you.

View claims information

^ 95% Based on all quotes given Oct-17 to Sep-18