Claims

How do I make an expat travel insurance claim?

Claiming on your Expat Travel Insurance is straight-forward and we like to try and make it as stress-free as possible for you.

After all, having something go wrong on your holiday is bad enough without worrying about your claim.

It’s important to contact us as soon as possible about your claim. This can help put your mind at ease to check you’re covered and to confirm the information you’ll need to provide us with. To process your claim, we’ll ask for supporting information from you – such as receipts and other documents. This information will vary depending on the type of claim you are making.

If you need to make a claim on your insurance, please start by checking your Validation Certificate to confirm your policy number. Also ensure the amount you are claiming for is above your policy excess before proceeding. The excess amount is shown under each section in the table of benefits in your policy wording. We’ll need this information to check your policy and begin to process your claim.

Contact Claims

If you need emergency assistance:
Call +1 833 780 0661 if you are calling from the USA or Canada.
Call +44 1403 289 161 if you are calling from anywhere else in the world.
Our emergency assistance lines are open 24 hours a day, 365 days a year.

If your claim is not an emergency:
Call +44 1403 289 162 or email [email protected] with a brief description of your claim.
This line is open Monday – Friday 9am – 5pm

Remember to have your policy details ready so we can help you.