Call Customer ServicesAlternatively, you can give us a call. You may be charged a £15 admin fee for making a change to your policy over the phone. You can make changes without additional charge by logging into My Staysure.
Holidays are a time to relax. At Staysure, we're experts in travel insurance – in fact that's all we do. We've been providing travel insurance in the UK since 2004 – that’s over 20 years. We're not just experts in covering holidays, we're specialists in cover for pre-existing medical conditions.
Not many insurers are and their cover might not help you if your pre-existing medical condition means you need to make a claim. In 2025 we launched in Ireland to bring the same specialism to the Irish market. So, if you want to go on holiday, forget your cares and know help is just a call away if you need it, be sure with Staysure.
Trusted by Millions
When you buy travel insurance, you want to be sure the company you choose will be there when you need them – with years of experience behind them.
We’ve helped over 12 million people across the UK and Europe protect their travel plans. It’s what we do.
We’ve helped over 12 million people across the UK and Europe protect their travel plans. It’s what we do.
In 2024, Staysure Group paid over €117 million in claims – we’re helping our customers when they need us most.
Our largest payout in 2024 was over €797,000* – we’re here to help with both small and big claims.
Excellent 4.7 | 9,229 reviews
We get double the love of other insurers
Twice as many people give us 5-star reviews in the UK on Trustpilot than any other travel insurance provider. That’s over 340,000 5-star reviews. And counting.
Very helpful staff
Very helpful staff, Barbara on the expat helpline in Spain was a superstar
Jason,
Very straightforward process.
Very straightforward process through website to renew our travel insurance requirement.
Mr Paul Butler,
great price and immediate response i…
great price and immediate response i was very impressed.
customer,
Ryan Howsam
Founder and chairman
Our history
Ryan Howsam formed Staysure in 2004, passionate to ensure that over-50s in the UK could access travel insurance that covered their pre-existing medical conditions.
In 2019 Ryan explained his motivation to the press:
“We’re all living longer and travelling more, and it felt like the travel insurance products on offer weren’t tailored to the growing demographic of over-50s with pre-existing medical conditions. Staysure was my first foray into the world of insurance and it’s become something I’m passionate about.”
(Insurance Travel and Health Insurance Journal, February 2019)
As a privately owned company, we make decisions from the needs of our customers, not for shareholders.
Today our headquarters are in Northampton, and we employ over 700 people across Europe as part of the Staysure Group.
About Staysure Group
The Staysure Group includes a number of brands in the UK and Europe that offer travel insurance. All share one unifying aim: to provide the right level of cover that means you can relax on holiday, live your life, and know help is a phone call away if you should need it.
Our brands include:
Staysure – UK and Ireland
Staysure Expat – for English-speaking expats in France, Portugal and Spain
Avanti
PayingTooMuch – a price comparison website focused on travel insurance
Price comparison brands – including Big Blue and Travel Insurance Medical
Co-branded cover – with leading UK supermarkets, travel companies and financial services providers
We do things by the book
Doing things the right way is important. You know that. After all, if you’ve read down to here? You’re a pretty thorough person.
You may want to know about the rules and regulations to make sure we really know our stuff.
Several governing bodies ensure we operate to the highest standards. From protecting your personal information to making sure our website, adverts and communications are accurate and not misleading, they hold us accountable.
These include key UK regulators such as the Financial Conduct Authority (FCA), the Information Commissioner’s Office (ICO), the Financial Ombudsman Service (FOS) and the Financial Services Commission (FSC).
In Europe, we are registered as an exclusive agent with the Spanish Insurance General Directorate (Dirección General de Seguros y Fondos de Pensiones (DGSFP) and regulated by the Spanish Data Protection Agency (Agencia Española de Protección de Datos (AEPD).
If you think we’re not doing something as well as we could, or have a complaint, then we welcome your feedback.
