Terms and conditions

1. Percentage discounts (eg. 5%, 10% etc) and cashback offers are available to customers who purchase a policy, as stated on promotional material. 
2. Discounts and offers only apply to the base premium of your travel insurance quote and do not apply to any medical screening costs or optional extras, where relevant. 
3. Discounts and offers advertised on staysure.com are not valid to use on staysure.co.uk. 
4. Policies can be purchased over the phone or online at staysure.com. 
5. To qualify for the relevant discount, customers must quote the campaign code at time of purchase. 
6. Customers must refer to the promotional material for minimum spend, if applicable. 
7. Customers must refer to the promotional material for qualifying dates, if applicable. 
8. The discount value is as stated on relevant promotional material. 
9. Staysure Ireland reserves the right to change the offer at any time. 
10. No cash alternative will be given. 
11. The offer cannot be redeemed against existing policies. 
12. The discount offer cannot be used in conjunction with any other offer. 
13. Using a discount offer in conjunction with third-party cashback requests will result in a cashback decline. 
14. Any cashback requests or disputes can only be dealt with by the third-party that you have requested cashback from and not directly with Staysure Ireland 
15. Staysure Ireland reserves the right to amend these rules at any time. Staysure Ireland may also create rules which apply to a specific promotion only. If we do this we will publish the amended rules and/or specific rules on the relevant promotional material or webpage. 
16. Our promotions are administered by Howserv Europe, S.L. which registered address is Avenida Isla Graciosa 1, Planta Baja, Puerta 4, 28703 San Sebastián de los Reyes, Madrid, Spain. Howserv Europe is registered with the Directorate-General for Insurance and Pension Funds (DGSFP) under registration number E0217B88327333. 
17. Our promotions are in no way sponsored, endorsed, administered by or associated with the brand/prize(s) unless otherwise stated. 

We are working towards conforming with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard, which is required under the European Accessibility Act (EAA).

We commissioned an independent accessibility audit in June 2025. The audit evaluated the accessibility of our site and produced a set of prioritised recommendations which we are now working on. Where possible we will aspire to align with the most recent version WCAG 2.2 AA to better support customers using mobile devices and those with cognitive or low vision accessibility needs.

We are committed to implementing these improvements as part of an ongoing programme of work during a phased technology migration and upgrade.

Because our website is undergoing a phased redevelopment, and due to the involvement of various third-party systems, not all content or functionality may currently meet full accessibility standards. We are actively working to identify and address these gaps.

The site uses components from third-party providers (e.g., payment systems, chatbots, video content, etc.). While we aim to ensure accessibility across all experiences, we do not control the development of these third-party tools and are currently liaising with vendors regarding their compliance.

If you experience accessibility barriers on staysure.com, please email us at

[email protected]

We aim to respond to accessibility feedback within 5 working days.

We are committed to reviewing and improving our accessibility standards on at least an annual basis, in line with WCAG 2.1 guidelines. 

This statement was last updated on 3^rd October 2025.