Terms and conditions

We are working towards conforming with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard, which is required under the European Accessibility Act (EAA).

We commissioned an independent accessibility audit in June 2025. The audit evaluated the accessibility of our site and produced a set of prioritised recommendations which we are now working on. Where possible we will aspire to align with the most recent version WCAG 2.2 AA to better support customers using mobile devices and those with cognitive or low vision accessibility needs.

We are committed to implementing these improvements as part of an ongoing programme of work during a phased technology migration and upgrade.

Because our website is undergoing a phased redevelopment, and due to the involvement of various third-party systems, not all content or functionality may currently meet full accessibility standards. We are actively working to identify and address these gaps.

The site uses components from third-party providers (e.g., payment systems, chatbots, video content, etc.). While we aim to ensure accessibility across all experiences, we do not control the development of these third-party tools and are currently liaising with vendors regarding their compliance.

If you experience accessibility barriers on staysure.com, please email us at

[email protected]

We aim to respond to accessibility feedback within 5 working days.

We are committed to reviewing and improving our accessibility standards on at least an annual basis, in line with WCAG 2.1 guidelines. 

This statement was last updated on 3^rd October 2025.