Contact
Our friendly team are here to help
Get in touch
Department | Opening times | Telephone |
Insurance Sales | Monday to Friday: 8:30am – 8pm
Saturday: 9am – 5.30pm
Sunday: 10am – 4pm
(UK time) | |
Customer Services | Monday to Friday: 8:30am – 8pm
(UK time) | |
Emergency Assistance | 24/7 |
By email or post
By email (response within 48 hours) | |
By post | Britannia House, |
Unhappy with our service?
As Howserv Europe, S.L. is an exclusive agent, we don’t operate our own complaints department.
If you’re unhappy with the service you received while buying your policy and would like to make a complaint, please contact the relevant ERGO office based on where you live.
Call Staysure Ireland on 1800 456 975
Email Staysure Ireland on [email protected]
or writes to us at:
Customer Services Manager,
Staysure Ireland,
Britannia House,
3-5 Rushmills Business Park,
Bedford Road,
Northampton,
NN4 7YB.
Complaints
Making a complaint
We will do everything possible to ensure that you receive a high standard of service. If you are not satisfied with the service received please forward details of your complaint by post and email to:
Customer Services Department
ERGO Seguros de Viaje Av. Isla Graciosa,
1 28703 San Sebastián de los Reyes (Madrid),
España
Email: [email protected]
Please include your policy number in all correspondence to help us deal with your complaint efficiently.
We’ll contact you within 5 working days of receiving your complaint and will let you know what action we’re taking. We’ll also tell you the name of the person who’ll be dealing with the matter on our behalf. We aim to resolve your complaint within 2 months.
If you are not satisfied with the results of our investigation or fail to receive a final answer within this period, you have the right to refer your complaint to an independent authority for consideration.
That authority is the Financial Services and Pensions Ombudsman at:
3rd Floor, Lincoln
House, Lincoln Place,
Dublin 2, Ireland.
Tel: +353 (0) 1 567 7000
Website: www.fspo.ie
This service can advise You on how to proceed further and may be able to help in resolving Your complaint. Taking this option will not prejudice Your rights to take legal proceedings if you so choose.