Specialist travel insurance with medical cover
Cover you won’t find with a general travel insurance provider
General travel insurance providers and banks often offer standard policies that might fall short of the cover you need – especially if you have a pre-existing medical condition. At Staysure, we’re specialists who only focus on travel insurance, giving you confidence you’re properly protected every time you travel.
24-hour emergency medical support- Most pre-existing medical conditions covered
- Cover up to age 85
Where a specialist makes the difference
General travel insurance often design their policies to suit the majority of travellers and may include limits such as:
- exclusions for routine medication or common conditions
- restrictions on trip length or destination choice
- exclusions for pre-existing conditions
At Staysure, we focus on giving people the travel cover they need, and we specialise in the right level of cover for pre-existing medical conditions.
With us, you benefit from:
- policies shaped around your health and your holidays
- single trip, annual multi trip and long stay options
- extra options to support the way you travel, including cruises, long stays and winter sports
Trusted by travellers for over 20 years
More than 12 million people across the UK and Europe have chosen Staysure UK and Expat for their cover – earning us an Excellent rating on Trustpilot. In 2025, we were proud to bring our award-winning travel insurance to Ireland.
Backed by Staysure UK
- More 5-star Trustpilot reviews than any other UK travel insurance provider.
- Excellent rating from over 390,000 UK customers.
- Voted Best Company for Travel Insurance at the British Travel Awards for 8 years running.
Choose the cover level that’s right for you
Whether you’re taking one special holiday or travelling often, we’ve got options that fit around your plans.
| What's Covered? | Basic | Comprehensive |
|---|---|---|
| Medical emergencies and repatriation | Up to €5 million ✔ | Unlimited ✔ |
| Cancellation | Up to €3,000 ✔ | Up to €5,000 ✔ |
| Curtailment | Up to €3,000 ✔ | Up to €5,000 ✔ |
| Baggage claims | Up to €300 ✔ | Up to €2,500 ✔ |
| Cash lost or stolen | Up to €250 ✔ | Up to €500 ✔ |
| Personal liability | - | Up to €2 million ✔ |
| Excess | €129 ✔ | €99 ✔ |
Tailor your policy to suit your needs. Not all holidays are created equal, so whether you’re hopping over to Italy for a weekend, or planning an epic worldwide tour, you’ll want to tailor your policy to cover you properly. Before you take out a policy with us, it’s worth thinking about the areas that you might need to upgrade your level of cover to.
Add the extras you need
With general cover, you’re sometimes limited to what’s included as standard. At Staysure, you can build a policy that matches your plans by adding optional extras from:
- cruise cover for medical emergencies at sea or in port, medical expenses, emergency evacuation, and baggage and personal possessions
- winter sports cover for skiing, snowboarding and more, including piste closure and lost equipment
- long stay trip cover for extended holidays or visiting family abroad
- excess waiver to remove your standard excess
- gadget cover for phones, tablets, laptops and cameras while you’re away
Travelling with a medical condition?
We cover a wide range of pre-existing medical conditions – even for older travellers or those with complex health needs.
When you get a quote, you’ll complete a simple medical questionnaire so we can tailor your cover to you.
With Staysure, you’ll always have:
- 24/7 medical emergency support while you’re away
- medical and repatriation cover included with all policy levels
- cover for common conditions, including asthma, diabetes, joint problems and more
- cancellation cover up to €5,000*
- baggage cover up to €2,500*
Making a claim is easy
Our claims process is designed to be clear, supportive and fast – so you know what to expect if something goes wrong.
- Friendly, English-speaking expert claims team on hand to guide you
- Clear step-by-step advice on what information to provide
- Quick, fair decisions and prompt payouts on approved claims
- Direct hospital billing where possible for emergency treatment
Customers often tell us how quick and simple they found our claims process:
- 1st class service and quick to pay claim
“Got sick on a trip to Thailand. Never made a claim in my life for anything but it was so easy when I got home. I spoke to them when I was in Thailand and they were very helpful. Claim paid out as expected. Highly recommended.” – Terry, Staysure Expat customer, Trustpilot review
- Superb, no hassle service.
“We are choosing Staysure again as we had to make a claim some years ago and there was no fuss whatever in getting our money back from treatment on a cruise ship. We wouldn't even consider another company.” – Donna, Staysure Expat customer, Trustpilot review
People also asked
*Available on Comprehensive policies only.
Staysure acts as an exclusive agent of ERGO Seguros de Viaje S.A., duly registered with the Spanish insurance regulator (DGSFP).