Contact
Our friendly team are here to help
Get in touch
Department | Opening times | Telephone |
Insurance Sales | Monday to Friday: 9:30am – 9pm
Saturday: 10am – 6.30pm
Sunday: 11am – 5pm
(All times CET Central European Time) | |
Customer Services | Monday to Friday: 9:30am – 9pm
(All times CET Central European Time) | |
Emergency & Repatriation Assistance | 24/7 |
By email or post
By email (response within 48 hours) | |
By post | Britannia House, |
Complaints
For complaints regarding the policy sale and service
Please email us at complaints or call us on +34 952 010 024
or write to us at:
Customer Services Manager,
Staysure Expat,
Britannia House,
3-5 Rushmills Business Park,
Bedford Road,
Northampton, NN4 7YB.
For complaints regarding your claim
We will do everything possible to ensure that you receive a high standard of service. If you are not satisfied with the service received please forward details of your complaint to:
For Portugal
Customer Services Department
ERGO Seguros de Viaje
Consiglieri Park Estrada Consiglieri Pedroso,
nº 71 – Edifício D – 2º Dtº, Queluz de Baixo
2730-055 Barcarena
Email: [email protected]
For Spain
Customer Services Department
ERGO Seguros de Viaje
Av. Isla Graciosa, 1
28703 San Sebastián de los Reyes
(Madrid), España
Email: [email protected]
For France
Customer Services Department
ERGO Seguros de Viaje
Av. Isla Graciosa, 1
28703 San Sebastián de los Reyes
(Madrid), España
Email: [email protected]