Expat Terms and Conditions

As you’ve bought this policy over the phone, we’ve only covered key benefits and exclusions, the full benefits and exclusions can be found in your policy documents and on our website.

When you receive your documents and terms and conditions from us, it’s important that you check all of these, and each traveller’s personal information including medical conditions and the cover provided. Any incorrect information or undeclared conditions may invalidate this policy and any claims may be declined.

From now until the end of your policy, should any information i.e health details, personal data and travel requirements change for anyone named on the policy. You must tell us as soon as you can, as any incorrect information or undeclared conditions may invalidate this policy.

Any changes to your policy may incur and additional premium.

All of our policies offer a 14 day cooling off period. If you change your mind, as long as nobody on the policy has travelled or made a claim, we’ll refund the full price.

Your payment will show on your bank statement as Staysure Expat.

You will find details of our complaints procedure in your policy document.

We are remunerated by commission for the arrangement, service and renewal of your insurance policy.

Thank you for choosing Staysure Expat.

Vouchers Terms & Conditions

  • This voucher may be used to purchase any new Single Trip or Annual Multi-Trip Staysure Expat Travel Insurance policy.
  • Vouchers may be used for full or part payment of a new travel insurance policy.
  • If your voucher value exceeds the cost of your new policy, any remaining credit will be saved on your Staysure Expat account and may be redeemed at a later date.
  • Voucher is not refundable if lost or stolen.
  • Vouchers are not transferable and may not be sold on.
  • Vouchers are the property of Staysure Expat Travel Insurance and have no cash value.
  • If a cancellation voucher has been issued but not used prior to the expiry of your voucher (36 months), we will apply an administration and maintenance fee which may be up to, but not exceeding the value of the voucher.